You are welcome to contact us via any convenient public channel: chat, helpdesk, forum, online form and even social networks used. Technical support is provided within the period of your support subscription. Support requests of customers who purchased priority support are considered of the highest priority and are answered first.
Our official support hours are from 8am to 5pm GMT Monday through Friday. The support department is not operating on weekends and public holidays still we try to do our best to keep our customers satisfied so in particular cases might provide the answers during closing hours. JoomSport live chat is available: 8-11 a.m (GMT+0), 12 a.m-3 p.m (GMT+0). We want you to be a happy customer. If you are not satisfied with any decision taken, product or service we would be glad to hear your feedback via company online form.
Downloads and Upgrades
You can download the product purchased in your members area once the payment is accepted and verified. Product upgrades download are limited by the support period defined by customer during the purchase. For pre-order items the support period starts from the first official public release date. Visit your members area to extend product support period.
Payments and taxes
All payments are handled by our official payment provider Avangate B.V., The Netherlands. Payment gateway provides all the official documents such as invoices, receipts and other. Pricing provided on JoomSport.com pages is NET pricing. Local taxes might be applicable for selected countries. Please check your local taxation.
We want you to be fully satisfied with every item that you purchase from JoomSport.com. To ensure your protection we offer 15 days money back guarantee. If you are not happy about the purchased product for absolutely any reason you can request a full refund within the money back guarantee period. To receive a refund please submit the query containing your order number. Current refund policy does not cover customization, support period renewal and installation service fees. We keep the right to refuse customer service due to reasonable circumstances. For pre-order items the money back period starts from the first official public release date.
If you request to return your JoomSport purchase and/or receive a refund, you agree to uninstall and delete all copies of the software from your server(s). Also, the license may, in our sole discretion, be disabled to prevent further use.
We reserve the right to change or modify current Terms with no prior notice.
"Perpetual license" support and updates
We have stopped providing the product updates for the perpetual licenses on May 2018. We still provide the support service for customers with such licenses. Contact us to request the special conditions if you are Perpetual license holder.
Loyalty program. Discounts for JoomSport Pro license
Are you looking for a discount? Have missed the expired license date? Please contact us and we will help you to extend your license.